MongoDB Atlas
Support Plans & Pricing

Be confident building mission-critical workloads on MongoDB with access to experts and tooling to help you mitigate risk, resolve issues, and optimize for performance and costs.

What you will get

Every Atlas user has access to free, Basic support. For teams that need faster response times and additional security features, we have a plan for you.

Security	Developer	Pro	Enterprise	Platinum
Granular database auditing	Available as add-on for M10+	Available as add-on for M10+	Included for M10+	Included for M10+
Encryption key management	Available as add-on for M10+	Available as add-on for M10+	Included for M10+	Included for M10+
LDAP integration	Available as add-on for M10+	Available as add-on for M10+	Included for M10+	Included for M10+

*Initial Response Goal values displayed are for Severity 1 level issues within our availability timeframes. Please see the full Support Policy for details.

Support & Learning	Developer	Pro	Enterprise	Platinum
Platform and UI support	Included	Included	Included	Included
End-to-end database support	Included	Included	Included	Included
Initial Response Goals*	8 hours	2 hours	30 minutes	15 minutes
On-demand access to MongoDB University	Included	Included	Included	Included

Additional Software & Tools	Developer	Pro	Enterprise	Platinum
Support for MongoDB Compass	Included	Included	Included	Included
MongoDB Connector for BI	Available as add-on for M10+	Available as add-on for M10+	Included for M10+	Included for M10+

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Named Technical Services Engineer

Access a dedicated engineer that is handpicked based on their skillset to partner with your team. They develop a deep familiarity with your environments, helping you define and drive your technical roadmap forward.Learn More

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