Hi Jitendra
I appreciate the feedback. I understand the speed of our support is slow, but it may have been because of the weekend. Sorry about that. As mentioned in my previous message, basic support is available 24 hours a day 5 days a week (i.e. not available on weekends). You can upgrade to other support tiers if you want better availability for support (find more details here)
What driver and driver version were you using to query your database?
I will investigate this further.