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Manage Billing

Manage Invoices

On this page

  • Required Access
  • View and Pay Your Current Invoice
  • Download Your Current Invoice
  • View and Pay Your Past Invoices
  • Download Past Invoices
  • Invoice and Payment Status
  • Payment and Usage Details
  • Resource Tags on Invoices
  • Troubleshoot Invoices and Payments

Atlas charges for services provided at the organization level. Atlas posts charges the day after you incur the charges.

Required Access

View and Pay Your Current Invoice

To view your organization's current invoice:

1

In Atlas, go to the Billing page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click Billing in the navigation bar.

    • Click Billing in the sidebar.

    The Billing page displays.

2

Review the Overview tab.

If it isn't already displayed, click the Overview tab.

In the Overview tab, you can explore:

3

Click View Current Invoice.

Atlas displays the current invoice. The current invoice page shows the following sections:

Invoice Section
Contents
Running Total table
The invoice status, the running total amount, the billing period the invoice number, and the billing address. In this card, you can export the invoice to PDF or CSV.
Total Usage chart
The total usage by your Atlas usage over the billing period. You can filter usage by service. To learn more, see Invoice Charts.
By Deployment chart
The proportion of your usage incurred by each of your deployments for one or all projects. To learn more, see Invoice Charts.
Summary By Project table
A summarized list of usage costs per project, excluding subscription charges.
Summary by Service table
List of all Atlas services, App Services, MongoDB Charts, and Atlas Subscription Plans with corresponding usage costs for each service, and the total usage amount.
Payment Details

Payments that are itemized by the payment method. The table lists:

  • Payment methods, which may include Atlas credits from a prepaid subscription or promotional subscription, a monthly commitment subscription, a marketplace subscription, a credit card, or PayPal.

  • Date: the date when Atlas issued the charge.

  • Payment status.

  • Usage: the amount you have used.

  • Billed Usage: the amount you are being billed for. Billed Usage amount can differ from the usage amount in a number of cases, such as when a month's usage is below the monthly minimum on your Atlas subscription, or a month's billed usage encompasses usage for multiple months.

  • Total Amount: the unit price multiplied by billed usage, plus taxes. Taxes represent the amount of taxes collected by MongoDB. If you have a marketplace subscription, taxes are imposed by your Cloud Provider. To learn more, see Taxation by Region.

  • Amount Due.

  • Action that you can click. Actions can be one of the following:

    • PDF: download the PDF of the tax invoice that you receive by email.

    • VIEW DETAILS: view your subscription's monthly commitment details.

    • PAY NOW: pay your bill directly if you are a YayPay customer.

    • RETRY: retry the failed payment.

To learn more, see Payment and Usage Details.

Usage Details
List of all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the unit price, and the amount. You can download the usage details as a CSV. To learn more, see Payment and Usage Details.
4

Pay your invoice.

If you have a subscription with an amount due, your invoice's Payment Details section displays the PAY NOW action in the Actions column for the subscription payment method. This allows you to pay your tax invoices for your monthly commitment or elastic subscription directly from the YayPay website.

  1. In your invoice, navigate to the Payment Details section.

  2. Click PAY NOW action for the row that contains your subscription payment method.

    In your invoice's "Payment Details" section, click the action "PAY NOW" to pay for your subscription directly from the YayPay website.
    click to enlarge

Download Your Current Invoice

To download the charges and payments for your current invoice:

1

In Atlas, go to the Billing page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click Billing in the navigation bar.

    • Click Billing in the sidebar.

    The Billing page displays.

2

Review the Overview tab.

If it isn't already displayed, click the Overview tab.

In the Overview tab, you can explore:

3

Click View Current Invoice.

Atlas displays the current invoice. The current invoice page shows the following sections:

Invoice Section
Contents
Running Total table
The invoice status, the running total amount, the billing period the invoice number, and the billing address. In this card, you can export the invoice to PDF or CSV.
Total Usage chart
The total usage by your Atlas usage over the billing period. You can filter usage by service. To learn more, see Invoice Charts.
By Deployment chart
The proportion of your usage incurred by each of your deployments for one or all projects. To learn more, see Invoice Charts.
Summary By Project table
A summarized list of usage costs per project, excluding subscription charges.
Summary by Service table
List of all Atlas services, App Services, MongoDB Charts, and Atlas Subscription Plans with corresponding usage costs for each service, and the total usage amount.
Payment Details

Payments that are itemized by the payment method. The table lists:

  • Payment methods, which may include Atlas credits from a prepaid subscription or promotional subscription, a monthly commitment subscription, a marketplace subscription, a credit card, or PayPal.

  • Date: the date when Atlas issued the charge.

  • Payment status.

  • Usage: the amount you have used.

  • Billed Usage: the amount you are being billed for. Billed Usage amount can differ from the usage amount in a number of cases, such as when a month's usage is below the monthly minimum on your Atlas subscription, or a month's billed usage encompasses usage for multiple months.

  • Total Amount: the unit price multiplied by billed usage, plus taxes. Taxes represent the amount of taxes collected by MongoDB. If you have a marketplace subscription, taxes are imposed by your Cloud Provider. To learn more, see Taxation by Region.

  • Amount Due.

  • Action that you can click. Actions can be one of the following:

    • PDF: download the PDF of the tax invoice that you receive by email.

    • VIEW DETAILS: view your subscription's monthly commitment details.

    • PAY NOW: pay your bill directly if you are a YayPay customer.

    • RETRY: retry the failed payment.

To learn more, see Payment and Usage Details.

Usage Details
List of all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the unit price, and the amount. You can download the usage details as a CSV. To learn more, see Payment and Usage Details.
4

Choose the format of your invoice.

  1. Click Export To in the upper right corner of the Invoice page.

  2. Select PDF or CSV.

    When you download your invoice as a PDF, the document represents a copy of your actual bill for the specified billing period.

    When you download your invoice as a CSV, the document provides itemized usage details. If you have credits applied to your invoice, the invoice includes a row with the following information:

    • A Description that includes the word Credit

    • A negative Amount value.

    This information helps you calculate when you ran out of credits. When summing the Amount column, you can filter out this row to calculate your invoice subtotal.

View and Pay Your Past Invoices

To view all invoices for your Atlas organization:

1

In Atlas, go to the Billing page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click Billing in the navigation bar.

    • Click Billing in the sidebar.

    The Billing page displays.

2

Review the Overview tab.

If it isn't already displayed, click the Overview tab.

In the Overview tab, you can explore:

3

Click the Invoices tab.

Atlas displays a list of your invoices. In this list, you can:

  • Filter the invoices by status or date.

  • View the invoice status.

  • Click the link to view the invoice.

  • Download each invoice as PDF or CSV.

4

Filter your list of invoices, if desired.

You can filter the invoices by status and date.

  • To filter by status, click the Status drop-down and select the status to which you want to limit the results:

    Status
    Invoice Type
    Pending
    Invoices still pending payment.
    Free
    Invoices with a total charge of $0.00.
    Successful
    Invoices that are paid.

  • To filter by invoice date, set the From or To date inputs to the required date range.

    • If you leave From blank, Atlas sets the lower date boundary to the organization's creation date.

    • If you leave To blank, Atlas sets the upper date boundary to the current date.

5

Open your invoice to see its payment details.

To open a specific invoice, click its link in Invoice Date or Invoice Period. The invoice page shows the following sections:

Invoice Section
Contents
Running Total table
The invoice status, the running total amount, the billing period the invoice number, and the billing address. In this card, you can export the invoice to PDF or CSV.
Total Usage chart
The total usage by your Atlas usage over the billing period. You can filter usage by service. To learn more, see Invoice Charts.
By Deployment chart
The proportion of your usage incurred by each of your deployments for one or all projects. To learn more, see Invoice Charts.
Summary By Project table
A summarized list of usage costs per project, excluding subscription charges.
Summary by Service table
List of all Atlas services, App Services, MongoDB Charts, and Atlas Subscription Plans with corresponding usage costs for each service, and the total usage amount.
Payment Details

Payments that are itemized by the payment method. The table lists:

  • Payment methods, which may include Atlas credits from a prepaid subscription or promotional subscription, a monthly commitment subscription, a marketplace subscription, a credit card, or PayPal.

  • Date: the date when Atlas issued the charge.

  • Payment status.

  • Usage: the amount you have used.

  • Billed Usage: the amount you are being billed for. Billed Usage amount can differ from the usage amount in a number of cases, such as when a month's usage is below the monthly minimum on your Atlas subscription, or a month's billed usage encompasses usage for multiple months.

  • Total Amount: the unit price multiplied by billed usage, plus taxes. Taxes represent the amount of taxes collected by MongoDB. If you have a marketplace subscription, taxes are imposed by your Cloud Provider. To learn more, see Taxation by Region.

  • Amount Due.

  • Action that you can click. Actions can be one of the following:

    • PDF: download the PDF of the tax invoice that you receive by email.

    • VIEW DETAILS: view your subscription's monthly commitment details.

    • PAY NOW: pay your bill directly if you are a YayPay customer.

    • RETRY: retry the failed payment.

To learn more, see Payment and Usage Details.

Usage Details
List of all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the unit price, and the amount. You can download the usage details as a CSV. To learn more, see Payment and Usage Details.
6

Pay your invoice.

If you have a subscription with an amount due, your invoice's Payment Details section displays the PAY NOW action in the Actions column for the subscription payment method. This allows you to pay your tax invoices for your monthly commitment or elastic subscription directly from the YayPay website.

  1. In your invoice, navigate to the Payment Details section.

  2. Click PAY NOW action for the row that contains your subscription payment method.

    In your invoice's "Payment Details" section, click the action "PAY NOW" to pay for your subscription directly from the YayPay website.
    click to enlarge

Download Past Invoices

To download past invoices for your Atlas organization:

1

In Atlas, go to the Billing page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click Billing in the navigation bar.

    • Click Billing in the sidebar.

    The Billing page displays.

2

Review the Overview tab.

If it isn't already displayed, click the Overview tab.

In the Overview tab, you can explore:

3

Click the Invoices tab.

Atlas displays a list of your invoices. In this list, you can:

  • Filter the invoices by status or date.

  • View the invoice status.

  • Click the link to view the invoice.

  • Download each invoice as PDF or CSV.

4

Filter your list of invoices, if desired.

You can filter the invoices by status and date.

  • To filter by status, click the Status drop-down and select the status to which you want to limit the results:

    Status
    Invoice Type
    Pending
    Invoices still pending payment.
    Free
    Invoices with a total charge of $0.00.
    Successful
    Invoices that are paid.

  • To filter by invoice date, set the From or To date inputs to the required date range.

    • If you leave From blank, Atlas sets the lower date boundary to the organization's creation date.

    • If you leave To blank, Atlas sets the upper date boundary to the current date.

5

Download your desired invoice.

From your invoice's Download As column, select PDF or CSV.

Invoice and Payment Status

Invoices

When you view past invoices, the Payment Status column displays the payment status of each invoice. Atlas displays one of the following invoice statuses:

Status
Description
SUCCESSFUL
MongoDB has received your payment.
PREPAID
Your prepaid subscription has covered the invoice with credits.
INVOICED
Your usage has been invoiced with your subscription.
N/A
The amount turned out to be zero, so you are not charged.
PENDING
Includes charges for the current subscription cycle. An organization should never have more than one invoice in this state.
CLOSED
All charges for the subscription cycle have been finalized, the balance is more than zero, and you have not been charged yet.
FORGIVEN
The charge has been forgiven. If the charge succeeded, it has been refunded by MongoDB.
FAILED
An attempt to charge your payment method for the amount due failed. To resolve a failed payment, troubleshoot invoices and payments.

Payments

Review the status of your payment on its invoice. Atlas displays one of the following payment statuses:

Status
Description
SUCCESSFUL
MongoDB has received your payment.
NEW
The payment has been calculated, but you have not been charged yet.
PARTIAL PAID
The payment sent to MongoDB was partially paid. You might have received an email with additional information. Please refer to that email or contact MongoDB Support to resolve this issue.
CANCELLED
The payment was cancelled.
PENDING
The payment is pending.
PENDING REVERSAL
The payment charge attempt is processing and the status will be updated to REFUNDED or CANCELLED in a few days.
REFUNDED
The charge has been refunded. However, your usage is still due with another payment method.
CLOSED
All payments for the subscription cycle have been finalized, the balance is more than zero, and you have not been charged yet.
FORGIVEN
The charge has been forgiven. If the charge succeeded, it has been refunded.
FAILED DUE TO AUTHENTICATION

Strong Customer Authentication (SCA) has failed. Please confirm that your payment method is authenticated.

To resolve a failed payment, troubleshoot invoices and payments.

FAILED

The attempt to charge your payment method failed.

To resolve a failed payment, troubleshoot invoices and payments.

Payment and Usage Details

Current invoices and past invoices include payment details, such as paid and pending charges, and usage details for each of your MongoDB services.

You can find the following information in the Payment Details and the Usage Details sections of your invoices:

Section
Contents
Payment Details

Lists payment methods, which may include Atlas credits from a prepaid or promotional subscription, a monthly commitment subscription, a marketplace subscription, PayPal, or a credit card.

For each payment method, lists:

  • The Date when Atlas issued the charge.

  • The current payment status.

  • The usage (the amount you have used).

  • The billed usage (the amount you are being billed for).

  • The total amount (the unit price multiplied by billed usage, plus tax).

  • The amount due.

  • The Action that you can click. Actions can be one of the following:

    • PDF for downloading the PDF of the tax invoice that you receive by email.

      This PDF contains the charges for the specific payment in the invoice. This PDF differs from the invoice-level PDF that you download when viewing your current invoice. The invoice-level PDF provides usage details for the entire invoice.

    • VIEW DETAILS. View your subscription details.

    • PAY NOW. Pay your bill directly if you are a YayPay customer.

    • RETRY. Retry the failed payment.

Usage Details
Lists all line item details for each month's bill. This is a granular breakout of all services that are invoiced, including dates used and billed, quantity (the number of server hours), the project, the unit price, and the amount. You can download the usage details as a CSV.

Resource Tags on Invoices

You can use resource tags to help categorize your costs. Resource tags appear on invoice CSV files. For each tag key, Atlas adds another column to your CSV file with the header Tag/<your key> and the cell value <your value>.

For instructions on downloading your invoice as a CSV file, see Download Your Current Invoice.

To learn more about configuring resource tags for a deployment, see Tags on Clusters.

Important

Resource tags that appear on invoice CSV files and those returned from the Atlas Admin API reflect your configuration of resource tags at the moment the CSV is generated or the API is invoked.

Please be aware that if you reconfigure your resource tags within a billing cycle, your invoice reflects only the latest configuration of tags.

You can also get a list of resource tags for a deployment by retrieving deployment details with the Atlas Admin API, or view your tags in the Atlas console.

Troubleshoot Invoices and Payments

If a payment fails, try the following:

  1. Retry the failed payment.

  2. Ensure your payment method has sufficient funds and supports payments made in USD.

  3. Speak with your bank or credit card issuer to ensure your payment method is authorized to make transactions with MongoDB.

  4. Use an alternative payment method.

  5. Request support through the Atlas console.

Note

If you pay with a credit card from a credit card issuer based in India, you must complete additional payment processing steps that comply with RBI regulations.

For more information, see Payment Processing in India.

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