Support
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Your MongoDB Atlas for Government subscription entitles you to a premium support plan.
Support Guarantees
The same support guarantees that apply to Atlas apply to MongoDB Atlas for Government, including a 99.995% uptime Service Level Agreement (SLA). To learn more about commercial Atlas support, see Support.
If your project is designated as a GovCloud regions-only project, you are guaranteed support from US persons on US soil.
Request Support
Organization Support
Note
Only Organization Owners can open a
support case at the organization level. Organizations with no
projects cannot open a support case.
Select your organization from the Organizations menu in the navigation bar.
Click Support in the sidebar.
Project Support
Select your organization from the Organizations menu in the navigation bar.
Select your project from the Projects menu in the navigation bar.
Next to the Projects menu, expand the Options menu, then click Project Support.
Required Roles
To raise and view support cases, you must have the appropriate role:
Tip
AtlasGov user roles are the same as Atlas User Roles.
Support Cases | Scope | Role |
|---|---|---|
Can View | Project | Any user with any role in the project |
Can Raise | Project | All user with any project role except the
Project Read Only role |
Can View and Raise | Organization and Project | Any user with the
Organization Owner for the organization |