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Process Payment for Cloud Manager

On this page

  • Pricing and Billing
  • View Your Plan Type
  • Your Billing Profile
  • Payment Method
  • Retry a Failed Payment

Cloud Manager bills customers at the organization level. Each organization has its own account, plan, and billing method. All projects in an organization share the same billing settings.

Pricing and Billing

Visit MongoDB Pricing to learn about current pricing.

Cloud Manager charges your credit card once each month.

Level
Monthly Charge Basis
Cloud Manager Standard
Cloud Manager Premium

Note

Cloud Manager charges self-serve customers mid-month if they exceeded their PENDING_INVOICE_OVER_THRESHOLD threshold. After successful payment, this threshold increases.

Server Pricing

These charges apply to Cloud Manager Standard.

The monthly charges include a charge per billable host. Cloud Manager charges for a host if it runs a mongod process and bears data. Cloud Manager doesn't charges for config servers, arbiters and mongos routers.

Cloud Manager annualizes the monthly rate per host then divides by 365 * 24 to calculate an Hourly Server Rate per host. Cloud Manager samples your account once every hour to determine the count of running hosts.

Backup Pricing

The following settings affect backup pricing:

Note

Using queryable backups doesn't affect your backup pricing.

Size

Monthly backup costs are based on the uncompressed size of your most recent set of snapshots.

The cost per GB per month for backup pricing is as specified on MongoDB Cloud Manager web site. The monthly rate is annualized and then divided by 365 to arrive at a Daily Backup Rate per GB. The first 1 GB per replica set is free.

The size of the snapshot is roughly equivalent to the size of all documents and all indexes for all the databases backed up. To retrieve the size of the documents and indexes for a given database in gigabytes, you can issue the db.stats() method and sum the dataSize and indexSize fields.

db.stats(1024*1024*1024).dataSize + db.stats(1024*1024*1024).indexSize

Snapshot Frequency and Retention

Cloud Manager bases this rate on taking 28 snapshots at steady state:

  • Six-hour snapshots are kept for two days

  • Daily snapshots for one week

  • Weekly snapshots for one month

  • Monthly for one year

This creates a total 28 snapshots (8 + 7 + 2 + 11). Cloud Manager adjusts the backup rate each day based on the following formula:

backupRatePerMonth = $1.25 + ((snapshotAtSteadyState ÷ 28) × $1.25)

Tip

See also:

Snapshot Frequency and Retention Policy.

Lowering the Monthly Rate

Frequency and Retention Settings

Lowering snapshot frequency or retaining fewer snapshots lowers the cost per gigabyte. Retaining an increased number of snapshots or increasing the snapshot retention increases the cost per gigabyte.

To change a backed-up deployment's schedule, see Edit Snapshot Schedule and Retention Policy

Administrators can change snapshot frequency and retention through the snapshotSchedule resource in the API. Lowering snapshot frequency increases how long it takes to build a point-in-time restore.

Excluding Databases or Collections

To reduce the size of your snapshots, you can exclude non-mission critical databases and collections from your backup.

Tip

See also:

To learn how to exclude databases or collections, see Edit the Namespaces Filter.

View Your Plan Type

Cloud Manager displays your plan at the top left the Cloud Manager page.

Tip

See also:

Your Billing Profile

View and Edit Your Billing Profile

To view and edit your billing profile:

1

In MongoDB Cloud Manager, go to the Billing page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click Billing in the navigation bar.

    • Click Billing in the sidebar.

    The Billing page displays.

2

Click the Overview tab.

3

Click Edit in the Payment Method card.

4

Update your Invoice Address details as needed.

Field
Necessity
Action
Billing Email Address
Required
Type the email address to which Cloud Manager should send billing alerts.
Country
Required
Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
Address Line 1
Required
Type the mailing address for your billing address.
Address Line 2
Optional
Type an additional line for the mailing address for your billing address.
City
Required
Type the name of the city for your billing address.
State/Province/Region
Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.

  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.

  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.

ZIP or Postal Code
Required
Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
VAT Number
Conditional

Cloud Manager displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU, MongoDB Atlas charges VAT if:

  • You don't enter a VAT ID Number.

  • You have an invalid VAT ID Number.

  • Your company's billing or invoice address is in Ireland.

5

Accept or decline your changes.

  • To accept your changes, click Submit.

  • To decline your changes, click Cancel.

Payment Method

To pay for your Cloud Manager usage, you can pay with an accepted payment method.

Set Payment Method

Note

You must be an Organization Owner or Organization Billing Admin to set a payment method.

MongoDB accepts the following payment methods through the Cloud Manager console:

To set your payment method:

1

In MongoDB Cloud Manager, go to the Billing page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click Billing in the navigation bar.

    • Click Billing in the sidebar.

    The Billing page displays.

2

Click the Overview tab.

3

Click Edit in the Payment Method card.

4

Update your Billing Address details as needed.

Field
Necessity
Action
Country
Required
Select the country for your billing address. You can also start typing the name of the country and then select it from the filtered list of countries.
VAT ID
Conditional

Cloud Manager displays the VAT ID field if you select a country other than the United States.

To learn more about VAT, see VAT ID.

If your country is a member of the EU, MongoDB Atlas charges VAT if:

  • You don't enter a VAT ID Number.

  • You have an invalid VAT ID Number.

  • Your company's billing or invoice address is in Ireland.

Address Line 1
Required
Type the mailing address for your billing address.
Address Line 2
Optional
Type an additional line for the mailing address for your billing address.
City
Required
Type the name of the city for your billing address.
State/Province/Region
Required

Type or select the political subdivision in which your billing address exists. The label and field change depending on what you selected as your Country:

  • If you select United States as your Country, this label changes to State. The field changes to a dropdown menu of U.S. states. You can also start typing the name of the state and then select it from the filtered list of states.

  • If you select Canada as your Country, this label changes to Province. The field changes to a dropdown menu of Canadian provinces. You can also start typing the name of the province and then select it from the filtered list of provinces.

  • If you select any other country as your Country, this label changes to State/Province/Region. The field changes to a text box. Type the name of your province, state, or region in this box.

ZIP or Postal Code
Required
Type the ZIP (U.S.) or Postal Code (other countries) for your billing address.
5

Click Next.

6

Update your Payment Method details as needed.

  1. Click the radio button for Credit Card or Paypal.

    • If you selected Credit Card, type values for the following fields:

      Field
      Necessity
      Action
      Name on Card
      Required
      Type the name that appears on your credit card.
      Card Number
      Required
      Type the 16-digit number that appears on your credit card. American Express uses a 15-digit number.
      Expiration Date
      Required
      Type the expiration date for your credit card in the two-digit month and two-digit year format.

      CVC

      Required
      Type the three-digit number on the back of your credit card. American Express uses a 4-digit number found on the front of the credit card.

    • If you selected PayPal:

      1. Click Pay with PayPal.

      2. Complete the actions on the PayPal website.

Note

All projects within your organization share the same billing settings, including payment method.

7

Accept or decline your changes.

  • To accept your changes, click Submit.

  • To decline your changes, click Cancel.

Note

Contact MongoDB for other payment methods

Through MongoDB Sales, you can pay using a:

  • Currency other than USD.

  • Method other than a credit card or PayPal.

Apply Credits or Activate a Prepaid Plan

To apply credits or activate a prepaid plan purchased from MongoDB Sales:

Note

You must be an Organization Owner or Organization Billing Admin to activate a subscription.

1

In MongoDB Cloud Manager, go to the Billing page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click Billing in the navigation bar.

    • Click Billing in the sidebar.

    The Billing page displays.

2

Click the Overview tab.

3

Click either the Apply Code or Activate Plan button.

You can enter an activation code through either one.

4

Enter your Activation Code.

5

Click Submit.

Retry a Failed Payment

If you receive notification of a failed payment, verify that Cloud Manager has your current credit card information and retry the payment:

1

In MongoDB Cloud Manager, go to the Billing page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click Billing in the navigation bar.

    • Click Billing in the sidebar.

    The Billing page displays.

2

Click the Overview tab.

3

Verify your Payment Method.

View the payment method displayed in the Payment Method card. If this method appears incorrect, click Edit in that card.

4

Click the Invoices tab.

Cloud Manager displays a list of your invoices.

5

Retry the payment.

  1. Locate the row with the failed payment.

  2. Click Retry.

Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).

Back

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Manage Invoices