Authentication
- OAuth 2.0 authentication for programmatic access to Cloud Manager is available as a Preview feature.
- The feature and the corresponding documentation might change at any time during the Preview period. To use OAuth 2.0 authentication, create a service account to use in your requests to the Cloud Manager Public API.
Two-Factor Authentication
Missed SMS Authentication Tokens
Warning
Use Authenticator Apps When Possible
Authenticator applications are the preferred method to SMS for two-factor authentication. SMS is an older protocol with many known security vulnerabilities. The U.S. NIST advised abandoning SMS for 2FA in section 5.1.3.2 of its Digital Identity Guidelines.
If are using SMS, but do not receive the authentication tokens via SMS:
Refer to the Manage Your Two-Factor Authentication Options page for more details about using two-factor authentication. This page includes any limitations which may affect SMS delivery times.
Enter the SMS phone number with country code first followed by the area code and the phone number.
If you are outside of the United States or Canada, include
011and the country code because Cloud Manager uses the U.S.-based Twilio to send text messages. As an alternative to your non-U.S. telephone number, use a Google Voice telephone number.Example
For New Zealand enter
01164before the phone number.If you do not receive the authentication token in a reasonable amount of time contact Support to rule out SMS message delivery delays.
Delete or Reset Two-Factor Authentication
To delete or reset two-factor authentication, go to https://account.mongodb.com/account/reset/mfa/cloud. The reset button deletes your existing two-factor authentication settings and provides the option to create new ones.
Restore Lost Access to Organizations and Projects
If you created your Cloud Manager account using a Gmail or Google Apps account, the following can cause you to lose access to your organizations and projects:
The Google email address with which you signed up differs from the email address associated to your account. This is most often the case with Gmail or Google Apps aliases.
Your username or email domain has changed in Google Apps.
To re-gain access to your organizations and projects:
Ask a user with the
Organization Ownerto invite you to the organization to which you lost access, or