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Account Management

Delete an Account

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  • Leave or Delete All Projects
  • Leave or Delete All Organizations
  • Delete your Cloud Manager Account

To delete your Cloud Manager account, you must ensure that you aren't associated with any projects or organizations.

This document walks you through deleting your Cloud Manager account.

Important

If you log in to Cloud Manager through an identity provider, you can't delete your account yourself. Contact your identity provider to delete your Cloud Manager account.

Leave or Delete All Projects

Leave a Project

Note

If you are an Project Owner, you must promote another member to Project Owner before you can leave a project.

To leave a project:

1

In MongoDB Cloud Manager, go to the Projects page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click the Leaf icon in the upper left corner of the page.

    • Click the Organization Settings icon next to the Organizations menu, then click Projects in the sidebar.

    • Expand the Projects menu in the navigation bar, then click View All Projects.

    The Projects page displays.

2

For the project you want to leave, click the .

3

Click Leave Project.

You are removed from the project.

Delete a Project

Note

To delete a project for an organization, you must either have the Owner role for the project or have the Organization Owner role for the project's organization.

You can delete a project for an organization either from the organization's Projects view or the project's Project Setting view:

1

In MongoDB Cloud Manager, go to the Projects page for your organization.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Do one of the following steps:

    • Click the Leaf icon in the upper left corner of the page.

    • Click the Organization Settings icon next to the Organizations menu, then click Projects in the sidebar.

    • Expand the Projects menu in the navigation bar, then click View All Projects.

    The Projects page displays.

2

For the project you want to delete, click .

3

Click Delete Project.

4

If two-factor authentication is enabled, enter the verification code. After verifying, click Delete Project again.

1

In MongoDB Cloud Manager, go to the Project Settings page.

  1. If it's not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.

  2. If it's not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. Next to the Projects menu, expand the Options menu, then click Project Settings.

    The Project Settings page displays.

2

In the Delete Project section, click Delete.

3

Click Delete Project to confirm.

4

If two-factor authentication is enabled, enter the verification code.

After verifying, click Delete Project again.

Leave or Delete All Organizations

Leave an Organization

Note

If you are the only Organization Owner in an organization, you must promote another member to Organization Owner before you can leave an organization.

1

View all of your organizations.

  1. Expand the Organizations menu in the navigation bar.

  2. Click View All Organizations.

2

Leave the organization.

For the organization you wish to leave, click its Leave button to open the Leave Organization modal.

3

Click Leave Organization to confirm.

Delete an Organization

Note

To delete an organization, you must have the Organization Owner role for the organization.

You cannot delete an organization that has active projects. You must delete the organization's projects before you can delete the organization.

1

In MongoDB Cloud Manager, go to the Organization Settings page.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Click the Organization Settings icon next to the Organizations menu.

    The Organization Settings page displays.

2

Delete the organization.

  1. If it is not already displayed, click the General Settings tab.

  2. Click Delete.

    This displays the Delete Organization dialog.

  3. Click Delete Organization to confirm

Delete your Cloud Manager Account

Important

If you have legacy two-factor authentication set up for your account, you must disable it before you proceed with account deletion.

Once you delete your account, there's no way to recover it.

You can't reuse the email address that is associated with the deleted account to create a new Cloud Manager account.

1

Navigate to your Login Info.

  1. Click your name in the top right corner of the Cloud Manager UI.

  2. Click Manage your MongoDB Account.

  3. Click Login Info in the left navigation panel.

2

Click Delete Account.

3

Confirm that you want to delete your account.

  1. Acknowledge the implications of deleting your Cloud Manager account.

  2. Click Confirm Account Deletion.

Note

If there are any requirements you have not yet met, you are prompted to complete them before deleting your account.

4

Verify your identity.

You are prompted to verify your identity:

  • If you use multi-factor authentication, you are prompted to verify your identity with your chosen MFA authentication method.

  • If you use Google SSO or do not have multi-factor authentication configured, MongoDB sends a code to your email address. Use that code to verify your identity. Accounts that use Google SSO are automatically unlinked as part of the account deletion process.

Your account is deleted.

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