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Resolve Alerts

Manage Alerts

On this page

  • Overview
  • View Alerts
  • View All Activity
  • Retrieve the Activity Feed
  • Acknowledge an Alert
  • Unacknowledge an Alert
  • Disable Alerts for a Specific Process
  • Suspend Alerts by Adding a Maintenance Window

Overview

Cloud Manager issues alerts for the database and server conditions configured in your alert settings. When a condition triggers an alert, you receive the alert at regular intervals until the alert resolves or Cloud Manager cancels it. You should fix the immediate problem, implement a long-term solution, and view metrics to monitor your progress.

View Alerts

You can view all alerts, alert settings, and deleted alerts on the Organization Alerts page. To learn more, see Alerts Workflow.

1

In MongoDB Cloud Manager, go to the Organization Settings page.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Click the Organization Settings icon next to the Organizations menu.

    The Organization Settings page displays.

2

Go to the Organization Alerts page.

Click Alerts in the sidebar.

The Organization Alerts page displays.

3

If it is not already displayed, click the All Alerts tab.

You can view open alerts, closed alerts, and alert settings on the Project Alerts page. MongoDB Atlas sends notifications for all alerts that appear on the Open tab. To learn more, see Alerts Workflow.

1

In MongoDB Cloud Manager, go to the Project Alerts page.

  1. If it's not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.

  2. If it's not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. Do one of the following steps:

    • Click the Project Alerts icon in the navigation bar.

    • Next to the Projects menu, expand the Options menu, click Project Settings, and click Alerts in the sidebar.

    The Project Alerts page displays.

2

Click the tab that corresponds to the status of the alerts you want to view.

  • To view open alerts, click the Open Alerts tab if it is not already displayed.

  • To view closed alerts, click the Closed Alerts tab.

View All Activity

1

In MongoDB Cloud Manager, go to the Organization Settings page.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Click the Organization Settings icon next to the Organizations menu.

    The Organization Settings page displays.

2

Go to the Organization Activity Feed page.

Click Activity Feed in the sidebar.

The Organization Activity Feed page displays.

3

Filter the activity feed.

You can filter the organization activity feed by event type and time range. You can combine filtering methods together for greater control over the activity feed output.

Filter by event

Select the event categories or specific events you want to see from the activity feed. To exclude specific categories or events from the activity feed, click Select all categories and events, then deselect the categories and events you want to exclude.

You can filter events based on the following categories:

Category
Description
Access
Events related to Cloud Manager users.
Alerts
Events related to alert configuration and monitoring.
Billing
Events related to payments and payment methods.
Others
Miscellaneous events, including log retrieval and mLab events.
Organization
Events related to your Cloud Manager organization.
Projects
Events related to Cloud Manager projects.
Filter by time range
Select a Start Date and End Date to view events from within a specified time range. Once you have configured a time range, click Apply Dates to update the activity feed with the specified range.
1

In MongoDB Cloud Manager, go to the Project Activity Feed page.

  1. If it's not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.

  2. If it's not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. Do one of the following steps:

    • Click the Project Activity Feed icon in the right side of the navigation bar.

    • Next to the Projects menu, expand the Options menu, click Project Settings, and click Activity Feed in the sidebar.

    The Project Activity Feed page displays.

2

Filter the activity feed.

You can filter the project activity feed by event type, cluster, and time range. You can combine filtering methods together for greater control over the activity feed output.

Filter by event

Select the event categories or specific events you want to see from the activity feed. To exclude specific categories or events from the activity feed, click Select all categories and events, then deselect the categories and events you want to exclude.

You can filter events based on the following categories:

Category
Description
Access
Events related to Cloud Manager users.
Alerts
Events related to alert configuration and monitoring.
Billing
Events related to payments and payment methods.
Others
Miscellaneous events, including log retrieval and mLab events.
Organization
Events related to your Cloud Manager organization.
Projects
Events related to Cloud Manager projects.
Filter by time range
Select a Start Date and End Date to view events from within a specified time range. Once you have configured a time range, click Apply Dates to update the activity feed with the specified range.

Retrieve the Activity Feed

You can retrieve events for a specified organization or project using the Events API resource.

Acknowledge an Alert

When you acknowledge the alert, Cloud Manager sends no further notifications to the alert's distribution list until the acknowledgment period has passed or until you resolve the alert. The distribution list receives no notification of the acknowledgment.

If the alert condition ends during the acknowledgment period, Cloud Manager sends a notification of the resolution.

If you configure an alert with PagerDuty, a third-party incident management service, you can only acknowledge the alert on your PagerDuty dashboard.

1

In MongoDB Cloud Manager, go to the Organization Settings page.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Click the Organization Settings icon next to the Organizations menu.

    The Organization Settings page displays.

2

Go to the Organization Alerts page.

Click Alerts in the sidebar.

The Organization Alerts page displays.

3

Acknowledge alerts

To acknowledge a single alert, on the line item for the alert, click Acknowledge.

To acknowledge multiple, but not all, alerts:

  1. Check the checkbox to the left of each alert to acknowledge.

  2. Click Mark Acknowledge above the table.

To acknowledge all alerts:

  1. Select the checkbox in the table header to select every alert.

  2. Click Mark Acknowledge above the table.

4

Select the time period for which to acknowledge the alert.

Click the time frame for which you no longer wish to receive alerts.

Cloud Manager sends no further alert messages for the period of time you select.

5

If all Alerts were checked, select All Visible or All Open Alerts.

If all alerts are checked, then another set of radio buttons appear:

  • Click Acknowledge all visible checked alerts to acknowledge all alerts that were loaded onto the page.

  • Click Acknowledge all open alerts to acknowledge all alerts: checked, unchecked, visible and not visible on the current page.

6

Click Acknowledge to confirm.

1

In MongoDB Cloud Manager, go to the Project Alerts page.

  1. If it's not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.

  2. If it's not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. Do one of the following steps:

    • Click the Project Alerts icon in the navigation bar.

    • Next to the Projects menu, expand the Options menu, click Project Settings, and click Alerts in the sidebar.

    The Project Alerts page displays.

2

Navigate to the Open Alerts tab.

3

Acknowledge alerts

To acknowledge a single alert, on the line item for the alert, click Acknowledge.

To acknowledge multiple, but not all, alerts:

  1. Check the checkbox to the left of each alert to acknowledge.

  2. Click Mark Acknowledge above the table.

To acknowledge all alerts:

  1. Select the checkbox in the table header to select every alert.

  2. Click Mark Acknowledge above the table.

4

Select the time period for which to acknowledge the alert.

Click the time frame for which you no longer wish to receive alerts.

Cloud Manager sends no further alert messages for the period of time you select.

5

If all Alerts were checked, select All Visible or All Open Alerts.

If all alerts are checked, then another set of radio buttons appear:

  • Click Acknowledge all visible checked alerts to acknowledge all alerts that were loaded onto the page.

  • Click Acknowledge all open alerts to acknowledge all alerts: checked, unchecked, visible and not visible on the current page.

6

Click Acknowledge to confirm.

Unacknowledge an Alert

You can undo an acknowledgment and again receive notifications if the alert condition still applies.

1

In MongoDB Cloud Manager, go to the Organization Settings page.

  1. If it's not already displayed, select your desired organization from the Organizations menu in the navigation bar.

  2. Click the Organization Settings icon next to the Organizations menu.

    The Organization Settings page displays.

2

Go to the Organization Alerts page.

Click Alerts in the sidebar.

The Organization Alerts page displays.

3

On the line item for the alert, click Unacknowledge.

4

Click Confirm.

If the alert condition continues to exist, Cloud Manager resends the alerts.

1

In MongoDB Cloud Manager, go to the Project Alerts page.

  1. If it's not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.

  2. If it's not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. Do one of the following steps:

    • Click the Project Alerts icon in the navigation bar.

    • Next to the Projects menu, expand the Options menu, click Project Settings, and click Alerts in the sidebar.

    The Project Alerts page displays.

2

Navigate to the Open Alerts tab.

3

On the line item for the alert, click Unacknowledge.

4

Click Confirm.

If the alert condition continues to exist, Cloud Manager resends the alerts.

Disable Alerts for a Specific Process

You can turn off alerts for a given process. This might be useful, for example, if you want to temporarily disable the process but do not want it hidden from monitoring. Use the following procedure both to turn alerts off or on.

1

In MongoDB Cloud Manager, go to the Deployment page for your project.

  1. If it is not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.

  2. If it's not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. If the Deployment page is not already displayed, click Deployment in the sidebar.

    The Deployment page displays.

2

Go to the Processes page.

Click the Processes tab for your deployment.

The Processes page displays.

3

Select the Clusters view for your deployment.

4

On the line listing the process, click the ellipsis icon and select Monitoring Settings.

5

Select Alert Status and then modify the alert settings.

Suspend Alerts by Adding a Maintenance Window

Specify maintenance windows to temporarily turn off alert notifications for a given resource while you perform maintenance.

To view maintenance windows:

1

In MongoDB Cloud Manager, go to the Project Alerts page.

  1. If it's not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.

  2. If it's not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. Do one of the following steps:

    • Click the Project Alerts icon in the navigation bar.

    • Next to the Projects menu, expand the Options menu, click Project Settings, and click Alerts in the sidebar.

    The Project Alerts page displays.

2

Click the Alert Settings tab.

3

Click the Maintenance Windows filter.

Add or Edit a Maintenance Window

1

In MongoDB Cloud Manager, go to the Project Alerts page.

  1. If it's not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.

  2. If it's not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. Do one of the following steps:

    • Click the Project Alerts icon in the navigation bar.

    • Next to the Projects menu, expand the Options menu, click Project Settings, and click Alerts in the sidebar.

    The Project Alerts page displays.

2

Click the Alert Settings tab.

3

Add or edit a maintenance window.

  • To add a maintenance window: Click the Add button and select New Maintenance Window.

  • To edit a maintenance window: Click the Maintenance Windows filter, then click the ellipsis icon for a mainenance window and select Edit.

4

Select the target components for which to suspend alerts. Note that selecting the Host target selects both HOST and HOST_METRIC alert configurations returned through the alertConfigs endpoint.

5

Select the time period for which to suspend alerts.

6

Enter an optional description for the maintenance window.

7

Click Save.

Delete a Maintenance Window

1

In MongoDB Cloud Manager, go to the Project Alerts page.

  1. If it's not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.

  2. If it's not already displayed, select your desired project from the Projects menu in the navigation bar.

  3. Do one of the following steps:

    • Click the Project Alerts icon in the navigation bar.

    • Next to the Projects menu, expand the Options menu, click Project Settings, and click Alerts in the sidebar.

    The Project Alerts page displays.

2

Click the Alert Settings tab.

3

Click the Maintenance Windows filter.

4

For the window to delete, click the ellipsis icon and select Delete.

5

Click Confirm.

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