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Manage Alerts
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Overview
Ops Manager issues alerts for the database and server conditions configured in your alert settings. When a condition triggers an alert, you receive the alert at regular intervals until the alert resolves or Ops Manager cancels it. You should fix the immediate problem, implement a long-term solution, and view metrics to monitor your progress.
View Alerts
View All Activity
Retrieve the Activity Feed
You can retrieve events for a specified organization or project using the Events API resource.
Acknowledge an Alert
When you acknowledge the alert, Ops Manager sends no further notifications to the alert's distribution list until the acknowledgment period has passed or until you resolve the alert. The distribution list receives no notification of the acknowledgment.
If the alert condition ends during the acknowledgment period, Ops Manager sends a notification of the resolution.
If you configure an alert with PagerDuty, a third-party incident management service, you can only acknowledge the alert on your PagerDuty dashboard.
Unacknowledge an Alert
You can undo an acknowledgment and again receive notifications if the alert condition still applies.
Disable Alerts for a Specific Process
You can turn off alerts for a given process. This might be useful, for example, if you want to temporarily disable the process but do not want it hidden from monitoring. Use the following procedure both to turn alerts off or on.
Navigate to the Clusters view for your deployment.
If it is not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.
If it is not already displayed, select your desired project from the Projects menu in the navigation bar.
If it is not already displayed, click Deployment in the sidebar.
Click the Clusters view.
On the line listing the process, click the ellipsis icon and select Monitoring Settings.
Select Alert Status and then modify the alert settings.
Suspend Alerts by Adding a Maintenance Window
Specify maintenance windows to temporarily turn off alert notifications for a given resource while you perform maintenance.
To view maintenance windows:
Navigate to the Alert Settings tab.
If it is not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.
If it is not already displayed, select your desired project from the Projects menu in the navigation bar.
Click the Project Alerts icon in the navigation bar, or click Alerts in the sidebar.
Click the Alert Settings tab.
Click the Maintenance Windows filter.
Add or Edit a Maintenance Window
Navigate to the Alert Settings tab.
If it is not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.
If it is not already displayed, select your desired project from the Projects menu in the navigation bar.
Click the Project Alerts icon in the navigation bar, or click Alerts in the sidebar.
Click the Alert Settings tab.
Add or edit a maintenance window.
To add a maintenance window: Click the Add button and select New Maintenance Window.
To edit a maintenance window: Click the Maintenance Windows filter, then click the ellipsis icon for a mainenance window and select Edit.
Select the target components for which to suspend alerts.
Note that selecting the Host target selects both HOST
and HOST_METRIC alert configurations returned through the
alertConfigs endpoint.
Select the time period for which to suspend alerts.
Enter an optional description for the maintenance window.
Click Save.
Delete a Maintenance Window
Navigate to the Alert Settings tab.
If it is not already displayed, select the organization that contains your desired project from the Organizations menu in the navigation bar.
If it is not already displayed, select your desired project from the Projects menu in the navigation bar.
Click the Project Alerts icon in the navigation bar, or click Alerts in the sidebar.
Click the Alert Settings tab.