Get Started with MongoDB Support

Run smoothly with support that extends beyond break/fix. With enterprise-grade support from MongoDB, you get access to a technical support experience that is engaged, authoritative, and comprehensive.

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Technical Support

Create and manage cases, escalate an issue, or read the Knowledge Base.

Visit support portal
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Community Support

A community forum for open-ended, opinion-based, or general questions about anything MongoDB related.

Go to community support

Subscriptions and add-ons

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Atlas Support Plans & Pricing

All Atlas customers have access to free Basic support. For organizations who need faster response times and additional security features, we provide enterprise support plans.
Visit Atlas Support Plans & Pricing
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Enterprise Advanced Support

All Enterprise Advanced subscriptions include access to support. Access experts 24/7 for proactive support to resolve issues, we provide new features, and build plans for growth.

Visit Enterprise Advanced Support
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Named Technical Services Engineer

Access a dedicated support contact who works with you on a regular cadence to gain familiarity with your environments and help define and drive your roadmap.

View datasheet
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Extended Lifecycle Support

Receive ongoing technical support for a minor version of MongoDB after it reaches its End of Life (EOL) date, giving you peace of mind and the flexibility to upgrade to newer versions of the database at your own pace.

Learn more

References

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Support Policies

Read support policies incorporated into your software agreements with MongoDB.

View support policies
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Atlas Availability SLAs

View all Service Level Agreements for MongoDB Atlas products.

View SLAs
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Trust Center

Learn more about how MongoDB manages security, privacy, and compliance for our customers.

Learn more

For Giant Ideas

Get started with MongoDB Atlas in second. Our free clusters come with 512MB of storage so you can play around and get oriented with our platform.
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