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Troubleshooting

This document provides advice for troubleshooting problems with Ops Manager.

For resolutions to alert conditions, see also Resolve Alerts.

Getting Started Checklist
Fix connectivity, authentication, and agent issues.
Authentication
Fix issues with authentication and 2FA.
Automation
Fix issues with Ops Manager automation.
Monitoring
Fix issues with alerts, deployments, and projects.
Backup
Fix issues with backing up and restoring data.
Kubernetes Operator
Fix issues with the MongoDB Enterprise Kubernetes Operator.
Upgrades
Fix issues with upgrading high availability instances of Ops Manager.
Hosts
Fix issues with hardware, software and networking.