THE CHALLENGE
Preparing for a major shift in digital infrastructure
Founded in 2001, Sky Airline transports customers to over 40 destinations throughout the Americas. The Chilean airline is modernizing and enhancing multiple workloads—notably its e-commerce and customer service platforms—as its customer base and fleet of Airbus aircraft expand. When the company migrated to Sabre, a new host for its booking experience, it needed to avoid interruptions to its digital application while maintaining quick access to customer, ticketing, and flight data.
Nearly a decade prior to this migration, Sky Airline adopted MongoDB as its dedicated database provider due to its flexibility and cost effectiveness. “MongoDB has supported us throughout the growth we’ve experienced,” said Sebastian Postigo, Head of Data Operations at Sky Airline. “It lets us pay for what we consume, and the MongoDB team always finds ways to improve customer service and help us take advantage of the benefits of new versions.” After years of reliability, Sky Airline trusted MongoDB to enable a smooth, interruption-free migration.
OUR SOLUTION
Using MongoDB Atlas to enable seamless service for Sky Airline
To underpin its backend operations for content management, basic search, and e-commerce, Sky Airline uses MongoDB Atlas, whose document model and adaptability to on-premises and cloud-based infrastructures make for a simple, scalable solution. “We used to think of it as a database for niche things, like storing JSON documents and similar files, but now we use it for all sorts of transactional and analytical data,” Postigo said.
The platform’s security features and tools like MongoDB Compass—a free tool that lets developers explore their data in depth—further enhance the experience. Every time the Sky Airline team does a production pass on their ticketing platform, MongoDB automatically renews the credentials protecting sensitive customer information, so scaling never threatens security. “MongoDB Atlas not only makes our lives much easier, but it has also enabled us to grow and adapt very quickly,” Postigo said.
Migrating to a new host without downtime required Sky Airline to sustain access to 15 of its data clusters despite a considerable shift to the company’s digital infrastructure. Due to the inherent stability of MongoDB Atlas and the airline’s trusted relationship with the MongoDB team, Postigo knew the migration would be as seamless as possible. “Working with MongoDB lets us innovate with great flexibility, because the technology is not an obstacle, but rather an enabler,” he said.
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