Examity error while creation on profile

I am trying to schedule an exam through Examity but I am not able to move forward as the first step is to create a profile on Examity. While creation of profile I am not able to upload photo id. Tried reaching out to Examity support but the support is of no use and they are not able to resolve the issue.

Hello Hamza, We apologize for the inconvenience. Your request has been forwarded to the certification support team (certification@mongodb.com). They will review and reach back out asap. Thank you!