MongoDB Atlas serverless cold start delays

I am writing to report ongoing performance issues with our serverless cluster. Our users are experiencing significant latency, which seems to be related to cold start problems. This is in contrast to our previous experience with the old free cluster, where such issues were not present.

Details:

  • Cluster Type: Serverless
  • Current Issues:
    • Increased latency affecting user experience.
    • Noticeable cold start delays impacting performance.
  • Comparative Insight: The old free cluster did not exhibit these issues, suggesting a potential regression or performance bottleneck in the serverless environment.

Impact:

The latency issues are affecting user interactions and overall satisfaction with our application. We need assistance to resolve these performance concerns and understand if there are any configuration changes or improvements that can be made.

Steps Taken:

  • Reviewed cluster configuration and performance metrics.
  • Compared with settings and performance of the previous free cluster.

Request:

Please investigate these issues and provide guidance or a solution to mitigate the cold start latency. Any insights or recommendations for improving performance would be greatly appreciated.

Thank you for your assistance.