MongoDB Crash randomly with segment 11 and online again after restart service

Hi ,

Can anyone please help me to find out the reason based on this log, a get crashed mongo db but after restarted online again.

Issue description : Mongodb crash issue

MongoDB version v5.0
OS details - Redhat7
Topology - 3 nodes a Replica set
There is nothing suspicious in messages and dmesg logs .

{"t":{"$date":"2024-05-27T12:18:14.028+07:00"},"s":"I",  "c":"ACCESS",   "id":20250,   "ctx":"conn8982125","msg":"Authentication succeeded","attr":{"mechanism":"SCRAM-SHA-256","speculative":false,"principalName":"__system","authenticationDatabase":"local","remote":"10.22.17.68:58190","extraInfo":{}}}
{"t":{"$date":"2024-05-27T12:18:14.031+07:00"},"s":"W",  "c":"ACCESS",   "id":5626700, "ctx":"conn8982125","msg":"Client has attempted to reauthenticate as a single user","attr":{"user":{"user":"__system","db":"local"}}}
{"t":{"$date":"2024-05-27T12:18:14.031+07:00"},"s":"I",  "c":"ACCESS",   "id":20250,   "ctx":"conn8982125","msg":"Authentication succeeded","attr":{"mechanism":"SCRAM-SHA-256","speculative":false,"principalName":"__system","authenticationDatabase":"local","remote":"10.22.17.68:58190","extraInfo":{}}}
{"t":{"$date":"2024-05-27T12:18:14.033+07:00"},"s":"W",  "c":"ACCESS",   "id":5626700, "ctx":"conn8982125","msg":"Client has attempted to reauthenticate as a single user","attr":{"user":{"user":"__system","db":"local"}}}
{"t":{"$date":"2024-05-27T12:18:14.033+07:00"},"s":"I",  "c":"ACCESS",   "id":20250,   "ctx":"conn8982125","msg":"Authentication succeeded","attr":{"mechanism":"SCRAM-SHA-256","speculative":false,"principalName":"__system","authenticationDatabase":"local","remote":"10.22.17.68:58190","extraInfo":{}}}
{"t":{"$date":"2024-05-27T12:18:15.331+07:00"},"s":"F",  "c":"CONTROL",  "id":4757800, "ctx":"conn8989571","msg":"Writing fatal message","attr":{"message":"Invalid access at address: 0x555c059f5000"}}
{"t":{"$date":"2024-05-27T12:18:15.331+07:00"},"s":"F",  "c":"CONTROL",  "id":4757800, "ctx":"conn8989571","msg":"Writing fatal message","attr":{"message":"Got signal: 11 (Segmentation fault).\n"}}
{"t":{"$date":"2024-05-27T12:18:15.459+07:00"},"s":"I",  "c":"COMMAND",  "id":51803,   "ctx":"conn8991152","msg":"Slow query","attr":{"type":"command","ns":"todo_list.todo_list","command":{"find":"todo_list","filter":{"$and":[{"screening_1":{"$ne":""}},{"screening_1":{"$ne":"AUTO REJECT"}},{"screening_2":""},{"screening_3":""},{"detail.status_todolist.konfirmasi_data_entry":{"$ne":"Y"}}],"detail.identitas_order.internal_sales_force.internal_sales_force_id":"24026048","detail.cancelation_status.cancel_code":"","detail.status_todolist.invalid_status":{"$ne":"Y"},"applicant_type_code":"PER"},"sort":{"order_id":-1,"prioritas":1},"projection":{"source_order_desc":1,"prioritas":1,"status_assign_desc":1,"order_created_date":1,"screening_1":1,"screening_2":1,"screening_3":1,"current_form_desc":1,"detail.identitas_order":1,"detail.debitur.personal.no_hp_1":1,"customer_name":1,"order_id":1,"detail.debitur.personal.alamat_debitur":1,"outlet_channel_desc":1},"$db":"todo_list","$clusterTime":{"clusterTime":{"$timestamp":{"t":1716787080,"i":1}},"signature":{"hash":{"$binary":{"base64":"LGH2AmzYHhfehjNfIJg6sKsQe3k=","subType":"0"}},"keyId":7336601416347156481}},"lsid":{"id":{"$uuid":"c1835085-cea2-4a14-ae40-ad0ecf89f4e6"}},"$readPreference":{"mode":"primaryPreferred"}},"planSummary":"IXSCAN { detail.cancelation_status.cancel_code: 1 }","keysExamined":988289,"docsExamined":988289,"hasSortStage":true,"cursorExhausted":true,"numYields":1086,"nreturned":0,"queryHash":"D4800CFE","planCacheKey":"DA345023","reslen":233,"locks":{"Global":{"acquireCount":{"r":1087}},"Mutex":{"acquireCount":{"r":1}}},"readConcern":{"level":"local","provenance":"implicitDefault"},"storage":{"data":{"bytesRead":3626079171,"timeReadingMicros":3929525},"timeWaitingMicros":{"cache":16}},"remote":"10.22.17.178:50648","protocol":"op_msg","durationMillis":12087}}
{"t":{"$date":"2024-05-27T12:18:15.601+07:00"},"s":"I",  "c":"COMMAND",  "id":51803,   "ctx":"conn8988404","msg":"Slow query","attr":{"type":"command","ns":"todo_list.todo_list","command":{"find":"todo_list","filter":{"$and":[{"screening_1":{"$ne":""}},{"screening_1":{"$ne":"AUTO REJECT"}},{"screening_2":""},{"screening_3":""},{"detail.status_todolist.konfirmasi_data_entry":{"$ne":"Y"}}],"detail.identitas_order.internal_sales_force.internal_sales_force_id":"22019694","detail.cancelation_status.cancel_code":"","detail.status_todolist.invalid_status":{"$ne":"Y"},"applicant_type_code":"PER"},"sort":{"order_id":-1,"prioritas":1},"projection":{"source_order_desc":1,"prioritas":1,"status_assign_desc":1,"order_created_date":1,"screening_1":1,"screening_2":1,"screening_3":1,"current_form_desc":1,"detail.identitas_order":1,"detail.debitur.personal.no_hp_1":1,"customer_name":1,"order_id":1,"detail.debitur.personal.alamat_debitur":1,"outlet_channel_desc":1},"$db":"todo_list","$clusterTime":{"clusterTime":{"$timestamp":{"t":1716787080,"i":1}},"signature":{"hash":{"$binary":{"base64":"LGH2AmzYHhfehjNfIJg6sKsQe3k=","subType":"0"}},"keyId":7336601416347156481}},"lsid":{"id":{"$uuid":"7d76f163-34e0-4dbc-8d98-ceb6bc57764f"}},"$readPreference":{"mode":"primaryPreferred"}},"planSummary":"IXSCAN { detail.cancelation_status.cancel_code: 1 }","cursorid":4032157102139689225,"keysExamined":988289,"docsExamined":988289,"hasSortStage":true,"numYields":1114,"nreturned":101,"queryHash":"D4800CFE","planCacheKey":"DA345023","reslen":160297,"locks":{"Global":{"acquireCount":{"r":1115}},"Mutex":{"acquireCount":{"r":1}}},"readConcern":{"level":"local","provenance":"implicitDefault"},"storage":{"data":{"bytesRead":2801670726,"timeReadingMicros":3268785},"timeWaitingMicros":{"cache":2}},"remote":"10.22.17.184:43408","protocol":"op_msg","durationMillis":12022}}
{"t":{"$date":"2024-05-27T12:18:16.066+07:00"},"s":"I",  "c":"CONTROL",  "id":31380,   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{"t":{"$date":"2024-05-27T12:18:16.067+07:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"conn8989571","msg":"Frame","attr":{"frame":{"a":"7F6811942D80","b":"7F6811930000","o":"12D80","s":"funlockfile","s+":"50"}}}

Hi @Muhammad_Jafar_Sidik and welcome to the community forum.

From the error logs posted above, it looks like multiple attempts are being made to he MongoDb server connection. Additionally, there seems to be segmentation faults too while making the connection.

We have seen this issue in the past with the older version due to Wired Tiger storage issues.
Could you upgrade to latest version of MongoDB and let us know if you are still this issue.

Regards
Aasawari