My instance is down and I can no longer create a ticket!

MongoDB Atlas App Services & Realm
1

Hello,

Several users of my app inform me that my instance is down, I’m using Realm Cloud but It seems it’s no longer possible to create a ticket on Support Portal
Can you help me ? It’s very critical !

Thanks

2

Hi Arnaud,

Thank you for posting this issue. I understand that you have now created a support case in the new MongoDB Support Portal and our team replied to you already.

Should you encounter any issues, please update the support case so that our engineers can continue assisting you with this.

Kind Regards,
Marco

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