Realm Cloud (Legacy) Error - Error on connection to sync server: connect EHOSTUNREACH

MongoDB Atlas App Services & Realm
1

Hi,

Nothing is syncing, nor are any realms loading. This is for realm cloud / legacy.

Realm.io pointed me here. Hoping I can get some support help.

This error appeared on our Realm Cloud instance today:

[31791]: Error on connection to sync server: connect EHOSTUNREACH 10.130.28.70:7800
[31791]: Connection to sync server closed.

Seems that a realm cloud server is down.

Help would be greatly appreciated. Our production apps are down as a result.

Thanks.

2

Hi Carter,

Thank you for posting your issue here and apologies for the inconvenience.

Unfortunately some basic instances in our Legacy Realm Cloud platform experienced an issue with the shared sync worker stack. Your instance was one of them and with no sync worker available, it was no operational.

Our SRE Team has been investigating this issue and we can confirm that this should be addressed and resolved now. We can confirm that your instance is up and running and fully accessible.

Apologies again for the inconvenience.

Kind Regards,
Marco

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