The database crashes after starting HVCI [Windows]

Matt_Gideon · May 13, 2024, 7:07am

Hardware and software environment

OS: Windows Server 2022 Standard 20348.169

CPU: AMD Ryzen 5 5600G with Radeon Graphics

db version v7.0.9
Build Info: {
    "version": "7.0.9",
    "gitVersion": "3ff3a3925c36ed277cf5eafca5495f2e3728dd67",
    "modules": [],
    "allocator": "tcmalloc",
    "environment": {
        "distmod": "windows",
        "distarch": "x86_64",
        "target_arch": "x86_64"
    }
}

Here is the log in mongdb

{"t":{"$date":"2024-05-11T06:46:18.905+08:00"},"s":"I",  "c":"WTCHKPT",  "id":22430,   "ctx":"Checkpointer","msg":"WiredTiger message","attr":{"message":{"ts_sec":1715381178,"ts_usec":905303,"thread":"21460:140714436746880","session_name":"WT_SESSION.checkpoint","category":"WT_VERB_CHECKPOINT_PROGRESS","category_id":6,"verbose_level":"DEBUG_1","verbose_level_id":1,"msg":"saving checkpoint snapshot min: 1221, snapshot max: 1221 snapshot count: 0, oldest timestamp: (0, 0) , meta checkpoint timestamp: (0, 0) base write gen: 1"}}}
{"t":{"$date":"2024-05-11T06:47:18.948+08:00"},"s":"I",  "c":"WTCHKPT",  "id":22430,   "ctx":"Checkpointer","msg":"WiredTiger message","attr":{"message":{"ts_sec":1715381238,"ts_usec":948450,"thread":"21460:140714436746880","session_name":"WT_SESSION.checkpoint","category":"WT_VERB_CHECKPOINT_PROGRESS","category_id":6,"verbose_level":"DEBUG_1","verbose_level_id":1,"msg":"saving checkpoint snapshot min: 1222, snapshot max: 1222 snapshot count: 0, oldest timestamp: (0, 0) , meta checkpoint timestamp: (0, 0) base write gen: 1"}}}
{"t":{"$date":"2024-05-11T06:48:17.004+08:00"},"s":"F",  "c":"CONTROL",  "id":23134,   "ctx":"ftdc","msg":"Unhandled exception","attr":{"exceptionString":"0xC000008F","addressString":"0x00007FF777F2A232"}}
{"t":{"$date":"2024-05-11T06:48:17.004+08:00"},"s":"F",  "c":"CONTROL",  "id":23136,   "ctx":"ftdc","msg":"*** stack trace for unhandled exception:"}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31380,   "ctx":"ftdc","msg":"BACKTRACE","attr":{"bt":{"backtrace":[{"a":"7FF777F2A232","module":"mongod.exe","file":".../src/mongo/db/ftdc/block_compressor.cpp","line":51,"s":"mongo::BlockCompressor::compress","s+":"52"},{"a":"7FF777F295FC","module":"mongod.exe","file":".../src/mongo/db/ftdc/compressor.cpp","line":201,"s":"mongo::FTDCCompressor::getCompressedSamples","s+":"4BC"},{"a":"7FF777F28F07","module":"mongod.exe","file":".../src/mongo/db/ftdc/compressor.cpp","line":72,"s":"mongo::FTDCCompressor::addSample","s+":"107"},{"a":"7FF777F20B5E","module":"mongod.exe","file":".../src/mongo/db/ftdc/file_writer.cpp","line":153,"s":"mongo::FTDCFileWriter::writeSample","s+":"3E"},{"a":"7FF777F26721","module":"mongod.exe","file":".../src/mongo/db/ftdc/file_manager.cpp","line":331,"s":"mongo::FTDCFileManager::writeSampleAndRotateIfNeeded","s+":"31"},{"a":"7FF777F27BDF","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":256,"s":"mongo::FTDCController::doLoop","s+":"3DF"},{"a":"7FF777F2769C","module":"mongod.exe","file":"C:/Program Files/Microsoft Visual Studio/2022/Professional/VC/Tools/MSVC/14.31.31103/include/thread","line":56,"s":"std::thread::_Invoke<std::tuple<`mongo::stdx::thread::thread<`mongo::FTDCController::start'::`2'::<lambda_2>,0>'::`1'::<lambda_4_> >,0>","s+":"2C"},{"a":"7FFAA1606B4C","module":"ucrtbase.dll","s":"recalloc","s+":"5C"},{"a":"7FFAA2044ED0","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"10"}]}},"tags":[]}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF777F2A232","module":"mongod.exe","file":".../src/mongo/db/ftdc/block_compressor.cpp","line":51,"s":"mongo::BlockCompressor::compress","s+":"52"}}}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF777F295FC","module":"mongod.exe","file":".../src/mongo/db/ftdc/compressor.cpp","line":201,"s":"mongo::FTDCCompressor::getCompressedSamples","s+":"4BC"}}}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF777F28F07","module":"mongod.exe","file":".../src/mongo/db/ftdc/compressor.cpp","line":72,"s":"mongo::FTDCCompressor::addSample","s+":"107"}}}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF777F20B5E","module":"mongod.exe","file":".../src/mongo/db/ftdc/file_writer.cpp","line":153,"s":"mongo::FTDCFileWriter::writeSample","s+":"3E"}}}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF777F26721","module":"mongod.exe","file":".../src/mongo/db/ftdc/file_manager.cpp","line":331,"s":"mongo::FTDCFileManager::writeSampleAndRotateIfNeeded","s+":"31"}}}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF777F27BDF","module":"mongod.exe","file":".../src/mongo/db/ftdc/controller.cpp","line":256,"s":"mongo::FTDCController::doLoop","s+":"3DF"}}}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FF777F2769C","module":"mongod.exe","file":"C:/Program Files/Microsoft Visual Studio/2022/Professional/VC/Tools/MSVC/14.31.31103/include/thread","line":56,"s":"std::thread::_Invoke<std::tuple<`mongo::stdx::thread::thread<`mongo::FTDCController::start'::`2'::<lambda_2>,0>'::`1'::<lambda_4_> >,0>","s+":"2C"}}}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFAA1606B4C","module":"ucrtbase.dll","s":"recalloc","s+":"5C"}}}
{"t":{"$date":"2024-05-11T06:48:17.253+08:00"},"s":"I",  "c":"CONTROL",  "id":31445,   "ctx":"ftdc","msg":"Frame","attr":{"frame":{"a":"7FFAA2044ED0","module":"KERNEL32.DLL","s":"BaseThreadInitThunk","s+":"10"}}}
{"t":{"$date":"2024-05-11T06:48:17.254+08:00"},"s":"I",  "c":"CONTROL",  "id":23132,   "ctx":"ftdc","msg":"Writing minidump diagnostic file","attr":{"dumpName":"C:\\Program Files\\MongoDB\\Server\\7.0\\bin\\mongod.2024-05-10T22-48-17.mdmp"}}
{"t":{"$date":"2024-05-11T06:48:17.318+08:00"},"s":"F",  "c":"CONTROL",  "id":23137,   "ctx":"ftdc","msg":"*** immediate exit due to unhandled exception"}

Here is part of minidump

SYMBOL_NAME:  perfos!ComputeStandbyLifetime+df

MODULE_NAME: perfos

IMAGE_NAME:  perfos.dll

STACK_COMMAND:  ~22s; .ecxr ; kb

FAILURE_BUCKET_ID:  FLOAT_INEXACT_RESULT_c000008f_perfos.dll!ComputeStandbyLifetime

OS_VERSION:  10.0.20348.1

BUILDLAB_STR:  fe_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  10.0.20348.1

FAILURE_ID_HASH:  {4cb308ff-9d10-a0b2-bb6d-b6efc2a8b24f}

Followup:     MachineOwner

The database didn’t crash before I turned on HVCI, but it happened after I turned it on. I wonder if it’s my hardware (CPU) problem or if mongodb is not HVCI compatible.