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To reset your two-factor authentication, you must be able to receive email at the address associated with your account, know your password, and know the username and password of one of the Atlas MongoDB users for any Project of which you are a member.

To reset your password, enter your username and click RESET PASSWORD via the link below.

Once you submit this, you will receive an email with instructions on how to complete the process.

Atlas includes Basic Support for free, which is provided via chat only for all database deployments (including Shared tiers and Serverless deployments). Basic Support is available Monday through Friday, and response time may vary.

Common topics you may request assistance with include general Atlas issues such as platform-related questions, troubleshooting connection issues, assisting with initial infrastructure problems (e.g., cluster deployment or scaling issues), resolving alert triggering issues, billing, etc.

Basic Support offers no SLAs (Service Level Agreements) for initial responses or conversation follow-up. Additionally, we are unable to provide database support (such as query optimization, indexes, sharding advice, etc.) or application development suggestions or guidance for external/third-party configuration issues.

The Atlas Developer Support subscription will grant you 24/7, 365 access to the support portal, where our support engineers can offer more advanced support and guidance on schema and database design, performance tuning, scaling, and sharding advice. Receive end-to-end assistance and advice from our dedicated team, as well as view knowledge base articles written by MongoDB engineers.

The Developer Support plan starts at $49/month and includes a 30-day free trial. (Monthly cost is based on the greater of $49 or 20% of total monthly charges.)

You can sign up by clicking on the "Get Help" tab at the top right corner of the Atlas UI and selecting "Support" from the drop-down menu.

If you’d like to know more about annual pricing plans, paying via invoice, or our other support plans available for MongoDB Atlas, please use the contact form in the Sales tab.

MongoDB Atlas undergoes independent verification of platform security, privacy, and compliance controls. Our strong and growing focus on standards conformance and compliance will help you meet your regulatory and policy objectives.